Hospitality Service Innovation: KLEEDing an Outstanding Guest Experience

Guest Editorial: Special Section on Outstanding Papers from MobiSys 2011

EACH year, the International Conference on Mobile Systems, Applications, and Services, or MobiSys as it is more commonly known, publishes a selection of cuttingedge research papers in mobile computing. MobiSys takes a broad systems perspective of mobile computing. The papers presented at the 2011 conference in June near Washington, DC ranged from smartphones to energy-efficiency, aspects of sec...

Guest Editorial: Special section on outstanding papers from MobiCom 2012

THE annual International Conference on Mobile Computing and Networking (MobiCom) is the premier conference dedicated to addressing challenges in the areas of mobile computing and wireless and mobile networking. This highly selective conference serves as the premier international forum addressing networks, systems, algorithms, and applications that support the symbiosis of mobile computers and w...

Guest Editorial: Special Section on Outstanding Papers from DySPAN 2011

Innovation and Engagement : Guest Editorial

Please find the required publication information below and a copy of the paper in the following pages. Thank you for your time and consideration. Please let me know if you need any additional information. No part of this journal may be reproduced or used in any form or by any means without written permission from the publisher, except for noncommercial, educational use including classroom teach...

Hospitality and service: leading real change.

A patient's decision to recommend a health care organization and the patient's loyalty scores are largely determined by the interaction patients and their families have with the nurses. Hospitality is how the delivery of that product makes the person feel and is a dialogue that requires the server to be "on the guest's side" throughout the experience. The challenge for health care is to help ou...